Refund Policy

You can request a full refund of a subscription payment if both of these are true:

• you ask within 3 days of the payment (this applies to the first purchase and to each renewal); and
• you have used no more than 50 credits from that billing cycle.

When a refund is approved, the subscription for that billing cycle is cancelled and its remaining credits are removed from your account.

• requests made more than 3 days after the payment;
• billing cycles in which more than 50 credits have been used;
• free or promotional credits;
• accounts suspended or closed for violating our Terms of Service;
• the unused remainder of a billing period after you cancel.

Email support@moluri.com from the address on your Moluri account and include:

• your account email;
• the order number from your receipt;
• the date of the payment;
• a short reason for the request.

We aim to reply within 2 business days. Approved refunds are issued by our reseller, Waffo, to your original payment method; depending on your bank, they can take 5–10 business days to appear.

You can cancel at any time from your account’s billing settings or by emailing support@moluri.com. Your plan won’t renew, and you keep your remaining credits and access until the end of the current billing period.

You are never charged for generations that fail or are rejected. The credits are returned to your balance automatically — no request needed. For videos, any credits reserved above the actual cost are returned when the video finishes.

If something doesn’t look right with a charge, please contact us at support@moluri.com before opening a dispute with your bank — we can usually sort it out quickly. See also our Terms of Service.